Useful Contact Numbers
Sometimes we need to ask for help from outside agencies when all else fails, so we have put together a list of places you can ask for help. If you know of any others, please let us know and we will add them.
Before calling a helpline You might want to consider:
If you can't talk on the phone. As well as phone numbers to call, some organisations offer support in other ways – which could include emails, messages or web chat.
Or you might need to make a specific request.
Before calling a helpline You might want to consider:
- What times are they open?
- Is it free to call or is there a cost involved?
- Is what you say confidential? For example, many services have policies on what to do if someone says they have attempted suicide or are actively planning to.
- What will you do if the line is busy? It's often worth trying several times, or you might plan to call back later or try a different service.
If you can't talk on the phone. As well as phone numbers to call, some organisations offer support in other ways – which could include emails, messages or web chat.
Or you might need to make a specific request.
- Some organisations are required to make reasonable adjustments for people with disabilities, which could include providing other forms of communication. See our guide to disability discrimination for more information.
- If you have difficulty hearing or speaking, it might help to use the Next Generation Text Service (NGTS) Typetalk/Text Relay app on a mobile device or computer.
- If you need a translator or British Sign Language (BSL) interpreter, you could ask the organisation if they provide a translation service and if it costs anything to use.
Samaritans
116 123 (open 24/7) for anyone who needs to talk
[email protected] (They aim to respond within 24 hours)
samaritans.org
116 123 (open 24/7) for anyone who needs to talk
[email protected] (They aim to respond within 24 hours)
samaritans.org
North Yorkshire Crisis Line
0800 0516 171
For children, young people, adults and older people
0800 0516 171
For children, young people, adults and older people
Scarborough Mental Health Resource Centre
01723 500222
9 Alma Square, Scarborough, YO11 1JR. Open every day of the week 11.30am - 4.30pm
A self-help charity run by and for people affected by mental health problems - people who understand from personal experience, offering a listening ear drop in service Tuesday, Thursday and Friday from 12 noon - 4pm.
1:1 counselling sessions by appointment
01723 500222
9 Alma Square, Scarborough, YO11 1JR. Open every day of the week 11.30am - 4.30pm
A self-help charity run by and for people affected by mental health problems - people who understand from personal experience, offering a listening ear drop in service Tuesday, Thursday and Friday from 12 noon - 4pm.
1:1 counselling sessions by appointment
Hub of Hope
hubofhope.co.uk
UK-wide mental health service database. Helps you search for local, national, peer, community, charity, private and NHS mental health support.
hubofhope.co.uk
UK-wide mental health service database. Helps you search for local, national, peer, community, charity, private and NHS mental health support.
Campaign Against Living Miserably
CALM 0800 58 58 58
thecalmzone.net
Helpline and live chat open from 5pm to midnight every day, 365 days a year for everyone over the age of 15
CALM 0800 58 58 58
thecalmzone.net
Helpline and live chat open from 5pm to midnight every day, 365 days a year for everyone over the age of 15
Scarborough Survivors
Crisis Café and Scarborough Survivors Resource Centre
9 Alma Square, Scarborough, YO11 1JR
Friday and Saturday, 7.30pm - 1am
Sunday, 8pm - 1am
Support to those who are suffering from a mental health crisis, are in distress or seeking to prevent the onset of a crisis. A safe sanctuary for people in times of crisis/distress in a homely and supportive environment.
Crisis Café and Scarborough Survivors Resource Centre
9 Alma Square, Scarborough, YO11 1JR
Friday and Saturday, 7.30pm - 1am
Sunday, 8pm - 1am
Support to those who are suffering from a mental health crisis, are in distress or seeking to prevent the onset of a crisis. A safe sanctuary for people in times of crisis/distress in a homely and supportive environment.
Mind
0300 102 1234
This is a safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it. Open 9am to 6pm, Monday to Friday (except bank holidays).
0300 102 1234
This is a safe space for you to talk about your mental health. Our advisors are trained to listen to you and help you find specialist support if you need it. Open 9am to 6pm, Monday to Friday (except bank holidays).
relayuk.bt.com
relayuk.bt.com provides a talk/type relay service for anyone who has difficulty hearing or being understood when speaking over the phone.
relayuk.bt.com provides a talk/type relay service for anyone who has difficulty hearing or being understood when speaking over the phone.
National Suicide Prevention Helpline UK
0800 689 5652
spuk.org.uk/national-suicide-prevention-helpline-uk/
Offering a supportive listening service to anyone with thoughts of suicide. Open from 6pm to midnight every day. If you are unable to connect to the main number above, you can call 0800 689 0880
0800 689 5652
spuk.org.uk/national-suicide-prevention-helpline-uk/
Offering a supportive listening service to anyone with thoughts of suicide. Open from 6pm to midnight every day. If you are unable to connect to the main number above, you can call 0800 689 0880
Rape Crisis
0808 500 2222 (For over 16s only)
rapecrisis.org.uk (online chat available)
Rape Crisis England and Wales is a charity working to end sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.
0808 500 2222 (For over 16s only)
rapecrisis.org.uk (online chat available)
Rape Crisis England and Wales is a charity working to end sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.
North Yorkshire Horizons
Text SHOUT to 85258 for free confidential support, 24/7
Text SHOUT to 85258 for free confidential support, 24/7
The Mix
0800 808 4994 themix.org.uk
85258 (crisis messenger service, text THEMIX )
Support for under 25s. 'We are here to help you take on any challenge you're facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via our online community, on social, through our free, confidential helpline or counselling service'
0800 808 4994 themix.org.uk
85258 (crisis messenger service, text THEMIX )
Support for under 25s. 'We are here to help you take on any challenge you're facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via our online community, on social, through our free, confidential helpline or counselling service'
NHS
NHS 111 (England)
18001 111 (text relay)
111.nhs.uk
Non-emergency medical help and advice for people in England
NHS UK
Information about health problems and treatments, including details and local NHS services in England
NHS 111 (England)
18001 111 (text relay)
111.nhs.uk
Non-emergency medical help and advice for people in England
NHS UK
Information about health problems and treatments, including details and local NHS services in England
Nightline Association
nightline.ac.uk
Lists information for helplines and listening services in universities and colleges across the UK. FOR STUDENTS
Nightline offers a unique listening service, providing emotional support and information to students across the country. It's the only service of its kind dedicated to students in higher and further education. Run by students, our listening volunteers ensure every student has the opportunity to talk about their feelings in a safe, non-judgemental environment.
nightline.ac.uk
Lists information for helplines and listening services in universities and colleges across the UK. FOR STUDENTS
Nightline offers a unique listening service, providing emotional support and information to students across the country. It's the only service of its kind dedicated to students in higher and further education. Run by students, our listening volunteers ensure every student has the opportunity to talk about their feelings in a safe, non-judgemental environment.
Papyrus Hopeline UK
0800 068 41 41
07860039967 (text)
papyrus.org.uk
[email protected]
Confidential support for under 35s at risk of suicide and others who are concerned about them. Open 24 hours, 7 days a week.
Suicide prevention helpline, HOPELINE 247, is staffed by trained suicide prevention advisers who work with young people. Free and confidential call, text and email service.
0800 068 41 41
07860039967 (text)
papyrus.org.uk
[email protected]
Confidential support for under 35s at risk of suicide and others who are concerned about them. Open 24 hours, 7 days a week.
Suicide prevention helpline, HOPELINE 247, is staffed by trained suicide prevention advisers who work with young people. Free and confidential call, text and email service.
Rethink Mental Illness
0808 801 0525
rethink.org
rethink.org/aboutus/what-we-do/our-services-and-groups/
Provides support and information for anyone affected by mental health problems, including local support groups
0808 801 0525
rethink.org
rethink.org/aboutus/what-we-do/our-services-and-groups/
Provides support and information for anyone affected by mental health problems, including local support groups
Childline
0800 1111
childline.org.uk
Childline is a service provided by NSPCC, help is available via email, text and phone chat
0800 1111
childline.org.uk
Childline is a service provided by NSPCC, help is available via email, text and phone chat
SANEline
0300 304 7000
sane.org.uk
sane.org.uk/how-we-help/emotional-support
Call-back service 0300 124 7900
Offers emotional support and information for anyone affected by mental health problems, including a helpline. SANEline is open between 4pm - 10pm, 365 days a year
0300 304 7000
sane.org.uk
sane.org.uk/how-we-help/emotional-support
Call-back service 0300 124 7900
Offers emotional support and information for anyone affected by mental health problems, including a helpline. SANEline is open between 4pm - 10pm, 365 days a year
Relate
0300 100 1234
relate.org.uk
Talk to a counsellor. Book a 25-minute call with a counsellor, who will provide a safe, non-judgmental space for you to express your concerns and get advice.
Work through a specific issue quickly with one of our counsellors - alone or with a friend, family member or partner. Delivered online, via Zoom, at a time that suits you.
Relate counselling is for everyone - individuals, families and couples, children and young people, from all walks of life. Start your journey to better relationships with our online and in-person counselling.
0300 100 1234
relate.org.uk
Talk to a counsellor. Book a 25-minute call with a counsellor, who will provide a safe, non-judgmental space for you to express your concerns and get advice.
Work through a specific issue quickly with one of our counsellors - alone or with a friend, family member or partner. Delivered online, via Zoom, at a time that suits you.
Relate counselling is for everyone - individuals, families and couples, children and young people, from all walks of life. Start your journey to better relationships with our online and in-person counselling.
Cruse Bereavement Support
0808 808 1677
Our volunteers are trained in all types of bereavement and can help you make sense of how you're feeling right now. We’ll give you space to talk about your feelings and how you’ve been coping. Our volunteers are completely non-judgemental and won’t share what you’ve told them with anyone else, unless you are in danger.
The opening times for the helpline are: Monday, Wednesday, Thursday, Friday – 9.30am – 5pm, Tuesday – 1pm – 8pm. Saturday & Sunday – closed
0808 808 1677
Our volunteers are trained in all types of bereavement and can help you make sense of how you're feeling right now. We’ll give you space to talk about your feelings and how you’ve been coping. Our volunteers are completely non-judgemental and won’t share what you’ve told them with anyone else, unless you are in danger.
The opening times for the helpline are: Monday, Wednesday, Thursday, Friday – 9.30am – 5pm, Tuesday – 1pm – 8pm. Saturday & Sunday – closed
Better Help Grief Counselling
betterhelp.com
BetterHelp will match you to one of 31,000 l licensed therapists based upon your location, preferences, and therapist availability.
betterhelp.com
BetterHelp will match you to one of 31,000 l licensed therapists based upon your location, preferences, and therapist availability.
switchboard
0800 0119 100 open 10am - 10pm every day
hello@switchboard/lgbt- Aim to reply within 5 days
switchboard.lgbt- the live chat feature on the site is open from 1pm
The national LGBTQIA+ support line. 'For anyone, anywhere in the country, at any point on their journey. We can discuss anything relating to sexuality and gender identity. Whether it's sexual health, relationships or just the way you're feeling. This is your space - to explore, talk and be truly heard'
0800 0119 100 open 10am - 10pm every day
hello@switchboard/lgbt- Aim to reply within 5 days
switchboard.lgbt- the live chat feature on the site is open from 1pm
The national LGBTQIA+ support line. 'For anyone, anywhere in the country, at any point on their journey. We can discuss anything relating to sexuality and gender identity. Whether it's sexual health, relationships or just the way you're feeling. This is your space - to explore, talk and be truly heard'
IDAS
idas.org.uk
Support for domestic abuse and sexual violence
idas.org.uk
Support for domestic abuse and sexual violence
National Domestic Abuse Helpline
Freephone 0808 2000 247
nationadahelpline.org.uk
Freephone 0808 2000 247
nationadahelpline.org.uk
Men's Advice Helpline
0808 801 1327
mensadviceline.org.uk
0808 801 1327
mensadviceline.org.uk
National Stalking Helpline
0808 802 0300
suzylamplugh.org/Pages/Category/national-stalking-helpline
0808 802 0300
suzylamplugh.org/Pages/Category/national-stalking-helpline
Sign Health Domestic Abuse Service
signhealth.org.uk/with-deaf-people/domestic-abuse/domestic-abuse-service
signhealth.org.uk/with-deaf-people/domestic-abuse/domestic-abuse-service